Need Help During the COVID-19 Emergency?
Need Help with Your Bills?? Check out the Department of Social and Health Services (DSHS) Disaster Cash Assistance Program (DCAP). This program is intended to help people meet their basic needs during the state of emergency caused by COVID-19. Apply online at www.WashingtonConnection.org and then call the Customer Service Contact Center at 1-877-501-2233 to complete the required interview. Or call 877-501-2233 to complete the whole application process. For more information, visit: DSHS Disaster Cash Assistance Program (DCAP)
How can I get help with my bill?
The following is a list of agencies that may be able to provide assistance in your time of need:
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SKYWAY/SALVATION ARMY'S CUSTOMER ASSISTANCE PROGRAM (CAP) Skyway Water and Sewer District and the Renton Salvation Army are working together to provide utility bill payment assistance to all qualifying Skyway customers. The Salvation Army will administer the program and screen all applicants for eligibility. If you are in need of help in paying your water or sewer bill, please give us a call at 206-772-7343. We will provide you with necessary account information and refer you to a Salvation Army social service representative for screening and assistance. To reach the Renton Salvation Army directly, you may call 425-255-5969 ext. 214.
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CATHOLIC COMMUNITY SERVICES (253)854-0077 www.ccsww.org
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CENTRAL AREA MOTIVATION PROGRAM (206)329-4111
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COMMUNITY INFO LINE-CRISIS CLINIC (Information Resource Agency) (206)461-3200 www.crisisclinic.org Crisis Clinic offers an array of support services available to everyone in King County. Their telephone services provide immediate, confidential assistance for people in emotional distress, as well as those needing information on health and human service organizations. Crisis Clinic's online resource database has comprehensive information on over 7,800 services in King County.
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ST. VINCENT DE PAUL (206)767-6449
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SOUTH KING COUNTY MULTI SERVICE CENTER (Energy Only) (253)854-3437 ext. 106
When seeking agency assistance in paying your utility bills, please remember these helpful hints:
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Please be aware that agencies may be able to help on a one-time basis only.
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Have all your information current; outstanding utility bills; account numbers, etc.
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Be pleasant (do not be impatient or rude). These people also want to help you out of your difficulties. Sometimes you will have the wrong agency for your problem. (Keep trying, with a smile.)
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DO NOT WAIT UNTIL THE LAST MINUTE. Most help will involve an appointment and this could take several weeks.
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ON YOUR OWN, ASK EACH COMPANY where you are BEHIND IN YOUR BILLS if they have a budget plan or a plan that lets you pay a small amount of cash on a consistent basis. THIS IS YOUR RESPONSIBILITY.
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If you find a helpful person, THANK THEM. Do not talk negative about any organization.
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Learn to budget and set aside moneys for utilities ALL YEAR LONG. Even if you don't use heat in the summer, you can set aside some extra cash for fall and winter.
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SET A GOAL. A DOLLAR A DAY SET ASIDE WILL ADD UP TO PAY YOUR UTILITY BILL. YOU CAN DO IT!! START NOW! ONE DAY AT A TIME! GOOD LUCK!!
Why am I billed for Capacity Charge?
The sewer charges on your Skyway bill are for maintenance of the District's sewer lines and for treatment and disposal at King County Wastewater Treatment facilities. To keep up with growth, protect public health and the environment, King County must expand its infrastructure by building more pipes, pump stations, and treatment plants. Capacity charge helps evenly spread these costs and ensures that "growth pays for growth". In addition to your Skyway bill, customers who connected to the sewer after February 1, 1990 are billed by King County for capacity charge.
For more information, CLICK HERE
Owners ask: Why am I getting billed for my tenant's water and/or sewer service?
It is Skyway Water & Sewer District's policy that all properties be listed and billed to the legal property owner. However, as an additional service for our owner/tenant customers, the District can send a duplicate bill to the tenant for $1.00 per copy and a one-time setup fee of $5.00. This is also beneficial to the property owner so they may monitor all activities that transpire on their accounts.
DOWNLOAD DUPLICATE BILLING REQUEST FORM
Why is my sewer rate so high?
In the Seattle area, sewer rates are complex as they include both local and regional components. Water quality standards in our region are some of the highest in the country. Sewage and wastewater is collected, transported, treated several times over, and emptied into Puget Sound at drinking water quality. Additionally, all bi-products of the sewage collection/treatment process (methane gas, reclaimed water, etc.) are harnessed and recycled for reuse and/or resale, including energy production and the like. All of this comes at a cost, and protection of our public health and environment is something that residents/voters in the Northwest take seriously. Most are willing to pay for the quality of life/environment that we enjoy in our region.
For more information: CLICK HERE