Skyway Water & Sewer District
6723 S 124th St.
Seattle, WA 98178
206-772-7343  Office
844-204-4170  After Hours
206-772-5860  Fax
info@skywayws.org
Skyway Water & Sewer District
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COVID-19 Customer Support Program

On March 18, 2020, Governor Inslee issued Proclamation 20-23, (as amended/extended by Proclamations 20-23.1 through 20-23.6) pertaining to Utility Ratepayer Assistance and Preservation of Essential Services.  Skyway Water & Sewer District is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. This Proclamation does not relieve customers from the obligation to pay for utility services. However, if you experience hardship because of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance.

If you feel you will have difficulty paying your bill, please contact our office at 206-772-7343 so we can make arrangements that will work for you.

It is unknown at this time what the overall impact of the COVID-19 pandemic will be on the world and our District. During these extraordinary times, it is our goal to ensure continued operation of our water and sewer systems. We are committed to being responsive to the needs of our customers and promoting a safe work environment for our employees, and have taken the steps listed below on behalf of our customers:

Declaration of Emergency

On March 24, 2020, Skyway Water & Sewer District’s Board of Commissioners declared a state of emergency in response to the COVID-19/Coronavirus pandemic. At that time, the Board authorized staff to implement temporary billing and collections policies and practices in response to the pandemic.  In compliance with proclamations of the Governor, the District has previously suspended water service termination and the accumulation of interest and penalties on unpaid water and sewer bills as outlined further below. Note: These interim billing and collections policies are now identified and incorporated into the District’s COVID-19 Customer Support Program. The Board of Commissioners of the District reserves the right to modify such temporary policies/programs as deemed appropriate. 

Temporary suspension of service terminations

The District has temporarily suspended water shutoffs or lock offs for non-payment, including rental homes, for a period not to exceed 60 days beyond the date the District withdraws its declaration of emergency or modifies its temporary billing and collections policies and practices.

Re-establishment of service

If the District becomes aware of an existing locked off account needing access to water, the District will re-establish service for a period not to exceed 60 days beyond the date the District withdraws its declaration of emergency or modifies its temporary billing and collections policies and practices.

Temporary suspension of late/penalty fees and interest charges

The District has temporarily suspended the charging of late/penalty fees and will not impose interest charges for past due water and sewer accounts for a period not to exceed 60 days beyond the date the District withdraws its declaration of emergency or modifies its temporary billing and collections policies and practices.

Payment Plans - Extension of flexible payment terms

The District will work with customers who are unable to pay their bills for water and/or sewer service in a timely manner due to the impact of COVID-19 by offering long-term payment terms for a period not to exceed one (1) year. For extenuating circumstances, the General Manager has the authority to approve longer-term payment arrangements of up to eighteen (18) months. Payment arrangements where the customer consistently pays the agreed monthly amount will not be disconnected. If agreed payment arrangements are not kept, water service may be interrupted once the arrangement becomes sixty (60) days past due.

The District can extend flexible payment terms to customers in response to the COVID-19/Coronavirus pandemic, however the District cannot “forgive” water and sewer service billings under Washington State law.

Existing Customer Assistance Program

The District has an existing assistance program with Salvation Army for qualifying single-family residential households.  Information on SKYWAY CUSTOMER ASSISTANCE PROGRAM (CAP) can be found under "How Can I Get Help With My Bill?".

Existing Low-Income Senior/Disability Discount Program

The District has in place a rate reduction program for qualifying low Income seniors and disabled individuals. More information and application form.

Additional Resources

The Department of Health (DOH) serves as the single point of contact for information sharing, guidance, and technical assistance for community water systems and their customers.  You can reach DOH at 800-525-0127 or see FAQ for Water System Customers.

Customers may also be eligible for assistance through St. Vincent de Paul by calling 206-767-6449 or Catholic Community Services by calling 253-854-0077.

The Department of Social and Health Services (DSHS) Disaster Cash Assistance Program helps people with their basic needs during this emergency.  Apply online at www.WashingtonConnection.org and then call the Customer Service Contact Center at 1-877-501-2233 to complete the required interview. Or call 877-501-2233 to complete the whole application process. For more information, visit: DSHS Disaster Cash Assistance Program (DCAP)

March 19, 2020COVID-19: LOBBY CLOSED until further notice.

Effective March 20, 2020 until further notice:

For the protection of our customers and staff during the COVID-19 Coronavirus outbreak, our lobby is temporarily closed to walk-in customer service.

For payments, please use the drop box.

Payments can also be made online (www.skywayws.org) or by phone (206-521-5168) or by calling our office during normal business hours.

For water or sewer permits or other customer service, please call during normal business hours to make an appointment (206-772-7343).

For more information, please check our website at www.skywayws.org

Thank you for your patience.

June 1, 2020EXTENDED: COVID-19 Temporary Billing & Collection Policies

COVID-19 Response: Temporary Billing and Collection Policies Extended

On March 24, 2020, the Skyway Water and Sewer District Board of Commissioners authorized the following temporary billing and collections policies and practices in response to the COVID-19/Coronavirus pandemic:

  • Water shut offs for non-payment are temporarily suspended
  • When staff become aware of a property that was previously shut off and that is legally occupied, the District will temporarily restore service.
  • The District will temporarily suspend charging late fees and lien interest charges.
  • The District will continue to charge customers accounts for water and/or sewer service.  The District cannot “forgive” water and sewer service billings under Washington State law

Important note: While the District is temporarily discontinuing water shutoffs for non-payment, the District has no jurisdiction over what multi-family complexes (i.e. apartments) do regarding their tenant accounts.

These temporary changes extend for the duration of the emergency, or until withdrawn by the Board of Commissioners.  District Commissioners and staff will reassess these interim policies and procedures as situations change and make adjustments as necessary. 

Questions about these temporary policies should be sent to info@skywayws.org due to staff limitations handling phone calls at this time.

May 20, 2020COVID-19 Utility Assistance

COVID-19 Utility Assistance – Letters to WA State Congressional Delegation 

On May 15, 2020 a letter was sent to your congressional delegation urging them to support utility needs during this pandemic.  Skyway and over 100 other water/sewer districts, PUDs, cities, and associations signed the letter urging Congress to prioritize funding for low-income customer assistance, lost utility revenue and capital project funding. CLICK HERE TO READ

March 23, 2020Don't Flush Wipes & Other Trash!

 

Don't flush trash 

Wipes, paper towels, and other "unflushables" can create a sewer backup in your home. Flush only toilet paper and protect your home, the sewer system, and the environment.

 

March 23, 2020Press Release COVID-19 WA Assoc Water/Sewer Districts

(Seattle, Washington, March 23, 2020) – Water and sewer districts throughout the state are taking all steps necessary to continue providing safe and reliable water and sewer services for the duration of this emergency.

Click link below to learn more.

SPECIAL PURPOSE DISTRICT WATER AND SEWER OPERATIONS DURING COVID-19

 

March 20, 2020Water and Sewer Rates - from Commissioner Ault

What you need to know about your water and sewer rates, from Commissioner Jon Ault.  CLICK HERE TO READ

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