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Web & Pay-By-Phone Restored
Monday, March 1, 2021

The District’s Online and Phone Payment Portals are now available for payments following a Cyber Security/Data Breach Incident at AFTS, Inc.

As of March 1, 2021, the District’s online web-pay and phone-pay portals are now available for customers to submit utility payments.

Skyway Water and Sewer District was notified of a cyber security/data breach incident at our utility billing vendor, Automatic Funds Transfer Services, Inc. (AFTS), immediately suspended our online and phone payment portals, and monitored (and continues to closely monitor) the situation through regular communication with AFTS. The District contracts with AFTS to process customer web and pay-by-phone payments. AFTS's network servers were compromised and encrypted by ransomware on February 4, 2021.

AFTS maintains District customer data as part of our payment processing services, including a customer's District account number, service address, name, and balance due. Potentially breached customer information from the AFTS database may have included customer utility account numbers, names, addresses, and customer bank or credit/debit card account information.

The investigation into the breach is ongoing and, at this time, it appears that the customer’s personal information noted above and provided to AFTS may not have been impacted by the cyber security /data breach. Customers are encouraged to monitor their payment accounts for unusual activity and report anything suspicious to their credit card company or bank right away.

This District will continue to provide updated information as it becomes available. For more information, you may contact the District by email at or by phone at 206-772-7343.

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