EXTENDED: COVID-19 Temporary Billing & Collection Policies
Monday, June 1, 2020

COVID-19 Response: Temporary Billing and Collection Policies Extended

On March 24, 2020, the Skyway Water and Sewer District Board of Commissioners authorized the following temporary billing and collections policies and practices in response to the COVID-19/Coronavirus pandemic:

• Water shut offs for non-payment are temporarily suspended
• When staff become aware of a property that was previously shut off and that is legally occupied, the District will temporarily restore service.
• The District will temporarily suspend charging late fees and lien interest charges.
• The District will continue to charge customers accounts for water and/or sewer service.  The District cannot “forgive” water and sewer service billings under Washington State law. 

Important note: While the District is temporarily discontinuing water shutoffs for non-payment, the District has no jurisdiction over what multi-family complexes (i.e. apartments) do regarding their tenant accounts.

These temporary changes extend for the duration of the emergency, or until withdrawn by the Board of Commissioners.  District Commissioners and staff will reassess these interim policies and procedures as situations change and make adjustments as necessary. 

Questions about these temporary policies should be sent to info@skywayws.org due to staff limitations handling phone calls at this time.